Smartphone Cashback Offer

how it works

Step 1-Upgrade your Smartphone

• All existing Vi users who upgrade to a 4G/5G smartphone are eligible OR
• All Non Vi users on a 4G/5G smartphone will be eligible for offer on purchase of Vi SIM
*The 4G/5G smartphone should not have been part of the Vi network for the last 6 months.
• Eligible users will receive a welcome SMS with details of the ₹2400 recharge discount within 24 hours of inserting Vi SIM in their smartphone

Step 2-Recharge with any Vi Hero Unlimited pack within 30 days

Both existing & new customers need to do Hero Unlimited recharge of ₹299 or above within next 30 days of upgrading to a smartphone in order to receive recharge discount coupons on Vi App.

Step 3-Get Rs.100 recharge discount coupon on Vi App

Get ₹100 recharge discount coupon on Vi App under My coupons section which can be redeemed for next Vi Hero Unlimited recharge. The coupon will be auto-applied on eligible Hero unlimited packs.
To redeem, Go to Vi App > My Account > My Coupons section & avail ₹100 discount coupon on every Vi Hero Unlimited recharge for the next 24 months.

T&C Apply. For detailed T&C click here.

Offer applicable in select states of Kolkata & Rest of Bengal only.

Offer for limited Period only.

Vi Monthly Cashback Smartphone offer FAQs

What is the Vi Smartphone offer Program which offers ₹2400/- recharge discount and how to avail the offer?

Step 1: Upgrade your Smartphone

All existing Vi users who upgrade to a 4G/5G smartphone are eligible OR
All Non Vi users on a 4G/5G smartphone will be eligible for offer on purchase of Vi SIM
*The 4G/5G smartphone should not have been part of the Vi network for the last 6 months.
Eligible users will receive a welcome SMS with details of the ₹2400 recharge discount within 24 hours of inserting Vi SIM in their smartphone

Step2: Recharge with any Vi Hero Unlimited pack within 30 days

Both existing & new customers need to do Hero Unlimited recharge of ₹299 or above within next 30 days of upgrading to a smartphone in order to receive recharge discount coupons on Vi App.

Step3: Get Rs.100 recharge discount coupon on Vi App

Get ₹100 recharge discount coupon on Vi App under My coupons section which can be redeemed for next Vi Hero Unlimited recharge. The coupon will be auto-applied on eligible Hero unlimited packs.

To redeem, Go to Vi App > My Account > My Coupons section & avail ₹100 discount coupon on every Vi Hero Unlimited recharge for the next 24 months

What is the definition of new Smartphone?

New smartphone here means any 4G/5G enabled smartphone or IMEI which has not been part of Vi network for last 6 months.

What is IMEI in a smartphone?

An IMEI stands for International Mobile Equipment Identity is a unique 14 or 15 digit serial number given to every mobile phone which can then be used to check information such as the phone's Country of Origin, the Manufacturer and it's Model Number.

How to check whether my smartphone is eligible for the Vi Smartphone Program?

To check whether your smartphone is eligible for recharge discount, visit any nearest Vi stores or retail outlet.

How I can check my phone IMEI number?

Dial *#06# in your keypad
The screen displayed will show you the IMEI numbers of your current device as well as the Serial Number (S/N).

My smartphone is a dual SIM with 2 IMEIs, which IMEI I shall provide to check eligibility of the offer.?

You can check smartphone eligibility by sending an SMS mentioning IMEI of SIM Slot in which you will/have inserted your Vi sim.

The ‘Vi Smartphone Program’ is applicable for both Vi Prepaid and Postpaid customers?

The Vi Smartphone Program is available for Vi prepaid subscribers only.

To avail the offer after upgrading to a Smartphone, do I have to recharge only through Vi App?

Within 30 days of upgrading to a new smartphone, it is mandatory to do a hero recharge of ₹299 & above from any channel i.e. Vi App/ payment wallets, online or any existing Vi retailer/stores anywhere in India. All New Vi customer with eligible handset who has already done the First Hero recharge of Rs299 & above need not to recharge again.

Will I be eligible for monthly recharge discount coupon of ₹100 if I do the recharge after 30 days from the date of inserting Vi SIM in new smartphone.?

To avail ₹100 monthly recharge discount coupon, you need to do recharge on or before 30days from the date of inserting Vi Sim in the new smartphone.

Within how many days customer can do hero recharge of ₹299 & above after upgrading to new smartphone?

All Vi Customers will be given a 30 days window to do a Hero recharge of ₹299/- & above after upgrading on New smartphone.

For avoidance of doubt, any customer will be eligible for ₹100 monthly recharge discount only if he/she recharges on or before 30days from the date of inserting Vi Sim in the new smartphone.

Additionally, for both existing and new Vi prepaid customers with eligible smartphone and have already done their recharge with any Hero Unlimited Pack of ₹299 or above upto 7days before inserting Vi SIM in new smartphone are also eligible for the recharge discount coupon need not to recharge again

I have already recharged with Hero recharge of ₹299 and above few days prior to inserting Vi SIM in my smartphone. Will I have to recharge again to avail the offer?

Yes all existing prepaid customers need to recharge again with any Vi Hero Unlimited pack of ₹299/- & above after upgrading on New smartphone within 30 days window. Please note, the remaining validity of the previous pack will be added to the new pack validity.

I am a new customer on Vi Network and already done the first recharge of Hero ₹299 and above, Will I have to recharge again within 30 days to avail cashback coupons?

New customers who are eligible for the smartphone program & have already done their first recharge of ₹299 & above need not recharge again.

All eligible customers will receive Rs100 recharge discount coupon every month within 48 hours of their recharge.

To view your ₹100 monthly recharge discount coupon, simply download Vi App & go My Coupons section.

Which recharge plans/packs are eligible to avail the Vi Smartphone Program Vi Monthly Cashback Smartphone offer?

All Vi Hero recharges of ₹299 & above are eligible for Vi Smartphone Program.

Currently, Eligible recharge Plans include the following plans only: ₹299, ₹319, ₹359, ₹368, ₹369, ₹399, ₹409, ₹475, ₹479, ₹499, ₹539, ₹599, ₹601, ₹666, ₹699, ₹719, ₹839, ₹901, ₹902, ₹903, ₹1066, ₹1449, ₹1999, ₹2899, ₹2999, ₹3099

How to redeem the Monthly cashback for next 24 months offer?

Eligible customer needs to download Vi App and do a hero recharge of ₹299/- & above unlimited recharges to avail the monthly cashback coupon of ₹100/- for next 24 months.

The ₹100 cashback coupon will be auto-applied on eligible Vi Hero recharge packs.

Does the recharge discount coupon have an expiry?

Every monthly recharge discount coupon you receive will expire after 30 days from the date of credit in your Vi App account.

Can I use ₹100 recharge discount coupon to recharge with any other pack?

Recharge discount coupon of ₹100 will be applicable only on Vi Hero recharge packs. Customers need to recharge only through Vi app with any of the Vi Hero packs to avail the ₹100 coupon.

Can I do subsequent Hero recharge of ₹299 & above from anywhere to redeem ₹100/- recharge discount coupon?

All subsequent Vi Hero recharges of ₹299 & above needs to be done only on Vi App to avail the ₹100 monthly recharge discount coupon benefit every month for 24 months.

If I do a hero recharge with validity more than 30 days, will I be allowed to use all 24 coupons of ₹100 credited in my Vi App?

The ₹100 monthly recharge discount coupon will be credited every month for 24 months with validity of each coupon of 30 days. To redeem all 24 discount coupons, you need to recharge every month on Vi App. If you do a Hero recharge with pack validity of more than 30 days and only redeems the cashback coupons at the time of pack expiry, in such scenario you will not be able to avail all 24 coupons.

Do I need be on the same smartphone IMEI & Mobile number to continue & avail the recharge discount coupon?

Yes, the recharge discount coupon under the Vi Smartphone Program will apply only until you continue with the same smartphone IMEI & Vi mobile number.

The Offer can be availed only once using the same New 4G/5G Handset or IMEI.

Also, you need to be on the same smartphone IMEI and Mobile number combination to get the recharge discount coupon of ₹100/- benefit every month.

If you insert Vi SIM in any other smartphone or change SIM slot in the same smartphone and if it changes the smartphone IMEI and mobile number combination, then you will be disqualified from the program and will stop getting monthly recharge discount coupons.

If my phone gets damaged or lost & I change my smartphone - Can I continue to avail recharge discount coupon under the Vi Smartphone program?

In case your smartphone is replaced, damage or lost and hence you insert your Vi SIM in any another handset, you will be disqualified for the program for rest of the months.

Before issuing ₹100 monthly recharge discount coupon in your account, we will check for every 30days, whether your smartphone IMEI and mobile number combination remains same as during the time of eligibility.

The smartphone program is a one-time offer or I can avail the offer multiple times.?

The offer can be availed only once on an eligible Vi prepaid number.

If the eligible customer who has already availed the offer, and changes his/her smartphone, the customer will be disqualified from the program.

I have not received the 1st recharge discount coupons in my Vi App account despite doing a Hero recharge of ₹299 and above?

The first recharge discount coupon will be credited on Vi App in My coupons section within 48 hours of hero recharge of ₹299 and above. If the coupon has not been credited, you may reach out to our 24X7 customer care number https://www.myvi.in/help-support/vi-customer-care-number or write to us @ customercare@vodafoneidea.com

The Vi Smartphone Program was discontinued w.e.f 29 Feb 2024.