DND Information and Complaint Registration
important things to know
Our Customer who do not want to receive commercial communication can register to Do Not Disturb (DND) services.
Customer has option to register themselves into Fully Block & Partially Block categories or select various modes communication or selecting day or time preference.
There are various options for customer to register DND services i.e. through our website, by sending SMS to 1909 (toll free), by calling dedicate IVR 1909 (toll free), through our App or TRAI DND APP.
The registration of DND service will be done at real time, however it will be effective at 24hrs.
Kindly click on below link to get keyword for registering your preferences.
complaint management
A customer can complaint against Registered Telemarketer or Unregistered Telemarketer if receives unsolicited commercial communication (UCC) after 24hrs of registration of DND services. Complaint can be made within 3 days of UCC, however complaint can be registered up to 7 days of UCC received for record purpose.
Customers need to provide the ‘telephone number’ or ‘header’ of ‘call’ or ‘SMS’ as the case may be along with short description of such call or message along with the date of receipt of such call or message.
For registering complaint through SMS, please use the below syntax:
"UCC Content, XXXXXXXXXX, dd/mm/yy" to 1909.
Where
UCC content is brief or exact verbatim content of the UCC
XXXXXXXXXX is the telephone number or header of the SMS, from which the UCC was originated.
Dd/mm/yy is the date of receipt of UCC
The telephone number or header and the date of receipt of the unsolicited commercial SMS may be appended with such SMS, while forwarding to 1909, with or without space after comma.
action against offender
A.Registered telemarketer:
| Offence Category | Consequence |
|---|---|
| First offence | Penalty |
| Second offence | Penalty |
| Third offence | Penalty |
| Fourth offence | Penalty |
| Fifth offence | Penalty |
| Sixth offence | Penalty |
| Seventh offence | Penalty |
| Eight offence | Penalty |
| Ninth offence | Penalty |
| Tenth offence | Penalty |
| Eleventh offence | Penalty |
| Twelfth offence | Penalty, all resource disconnection and blacklisting for 2 years |
Please note that the penalties are graded and increase with every valid offence/violation.
B. If customer’s number is reported/found to be used for unsolicited promotional activities:
1. Upon valid first offence number will be put on usage capping** for 30 days and notice to UTM for explaining their reason.
2. Second Offence number will be put on usage capping** for 180 days.
3. Upon Third offence all numbers for the UTM shall be disconnected and blacklisted for next 2 years & subscription denied.
DND complaint registration form
tele marketer type*
Enter sender Header, example: VM-BXTXMT or VM-123456 or 10 digit number without any special character, space, +91 or 0 example 9702012345
Enter last 10 digit of number without any special character, space, +91 or 0, example 9702012345 or 2271713888
Note: Complaints will be registered only if you have answered the call and not for missed calls.
Enter last 10 digit of number without any special character, space, +91 or 0, example 9702012345 or 2271713888
Note: Complaints will be registered only if you have answered the call and not for missed calls.
Enter last 10 digit of number without any special character, space, +91 or 0, example 9702012345 or 2271713888
Note: Complaints will be registered only if you have answered the call and not for missed calls.
Enter last 10 digit of number without any special character, space, +91 or 0, example 9702012345 or 2271713888
Note: Complaints will be registered only if you have answered the call and not for missed calls.
unsolicited commercial communication
(Mention a short description within 255 characters. For calls, mention company name and purpose of call and for sms mention the complete message details from telemarketer without any special characters)
Please enter minimum of 50 characters
date of receiving the Call/SMS from tele marketer*
Select the services for which you have received promotional Call/SMS
Enter the text from the above image*
Uh-oh!
It looks like DND service is not activated on your number. We recommend activating the DND service to stop receiving spam communications.
activate DND raise complaint anyway
Uh-oh!
We are unable to process this complaint as your previous DND UCC complaint (CRM SR XXXXXXXX) is in process.
Please wait for it to get processed before raising another request. You can track your request here or call 199 for any queries.
We are unable to process this complaint as your previous DND UCC complaint (CRM SR XXXXXXXX) with the same sender ID, date, and content has already been processed.
You can track your request here or call 199 for any queries.
your complaint (CRM SR XXXXXXXX) is successfully submitted
we recommend activating Full DND service to stop receiving spam communications.
activate DNDNote: Fields marked * are mandatory.
OTP will be send to your registered mobile number, please enter to verify your account
resend otp in sec
Oops! We are unable to process this request as your previous DND UCC request () is in process. Please wait for it to get processed before raising another request. You can track your request here or call 199 for any queries.
