Privacy Matters

Our Privacy Policy is designed and developed to understand, uphold and protect the Privacy and Security of Your Personal Information. This Privacy Policy (Policy) explains the collection, use, protection, disclosure, sharing and transfer, if any, of Your “Personal Information” by Us. Your registration or usage of OUR Services implies Your express consent (i.e. You have read and understood the terms of this Privacy Policy and have accepted the same) and agreement to this Privacy Policy.

The terms of the Privacy Policy under this page to be read in conjunction with the Terms and conditions for use of website www.myvi.in /applications,  , terms and conditions of any specific service and the Customer Application Form (CAF) Terms and Conditions agreed and accepted by you. This Privacy Policy also applies to Vi applications and www.myvi.in.

This Privacy Policy does not apply to third party or partner websites and webpages (any content thereof) which are linked to www.myvi.in  or Vi applications. The third party or partner websites and webpages are governed by their respective independent Terms of Use and Privacy Policy and We are not responsible for the same. We request you to read and accept Terms of Use and Privacy Policy of third party or partner websites and webpages before accessing them or procuring services from them. We disclaim any liability thereof arising from your use of third party or partner websites and webpages.

We reserve our right to amend this Privacy Policy from time to time based on changes in business, legal, regulatory requirements and applicable laws. You are encouraged to periodically visit this page to review the Policy to ensure you are aware of the latest version. In the event of any changes in Our Policy, You will be provided a notification via electronic communication. By accessing and using Our Products, Services, website, applications and retail stores, You consent to collection, storage and use of the personal information you provide (including any changes thereto as provided by you) for any of the Services that we provide and Your use of the Sites or Services after such notice will be deemed as Your acceptance of such changes.

This Policy is provided for Your information and is not intended to limit or exclude rights under laws and regulations applicable in India.

b. Personal Information does not include information that is anonymous, aggregated or is no longer identifiable to a natural person and such information is classified as Non-Personal Information.

c. We and Our authorized third parties (Our partners, vendors and affiliates) may collect your PI when you use our services or websites or otherwise interact with us during the course of our relationship, pertaining to:

• Your identity, demographics and any other information shared by you including but not limited to your name, father’s name, mother’s name, address, gender, date of birth, occupation, proof of identity, proof of address documents, photographs included in the customer application form (CAF) and other service request forms.
• Your Personal Information including but not limited to credit score, credit information, contact information and other financial data.
• Your use of Our network, products and Services e.g. call data records, including phone numbers, phone location, device details (including, device OS specific identifiers), IMSI, phone usage, web usage, purchasing habits, browsing history, website, applications and offline services etc.
• Your browsing preferences through cookies, web beacons, advertising identifiers etc.
• Your communication history with Us for customer support e.g. note, call recording, email or letter etc.  

It may be used to:

• Verify your identity before providing services.
• Contact you/respond to you regarding matters relevant to the underlying services
• Generate bills and statements of use.
• Data Analytics that help us get valuable insights to enhance customer experience as well as improve upon service delivery.
• To keep you informed about our latest products, services and offers and that of our carefully selected third parties.
• To provide such additional services or services that use geographic location to inform you about changes to the service or product via messages and alerts.
• To administer rewards and loyalty programs.
• To respond to any network, services or product related queries.
• Carry out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution.
• To be included in a telephone or similar directory or directory enquiry service provided or operated by us or by a third party (subject to Your preference you may have indicated to us in writing).
• To develop innovative and customized products and services by carrying out research and statistical analysis of customer-use of our network, products and services on an anonymous or personalized basis.
• To provide, maintain and improve our services.
• Settling accounts with those who provide related services to us.
• To action out legal, governmental or regulatory requirement.
• To conduct personnel training, quality control, network monitoring, testing and maintenance of computer and other systems.
• Other usages that You may have expressly consented to.
• To provide services through automated processing of Your Personal Information.

However, You may refuse to receive such messages from us at any time by following these steps.

Use of Non-personal Information

Non-personal information can be used to deliver services based on your interest, for analysing different trends and determining the performance of these services.

Additional Information:

We may collect additional information, including but not limited to when you provide feedback, comments, modify your content or email preferences, and respond to any survey or during any communication with us.

How long do we store Your Personal Information?

a. We may retain Your Personal Information for so long as We are obligated to as per the legal, regulatory directions for the time being in force.

b. If there is no legal requirement, we may only store Your Personal Information for as long as we have the justified business requirement and we need it for providing services to you.

c. After that, we shall destroy it by making it unreadable or undecipherable with appropriate regard to privacy and security.

b. We adopt reasonable security practices and procedures, in line with international standard IS/ISO/IEC 27001 administered by specialized security teams to include technical, operational, managerial and physical security controls in order to protect Your personal information. It may suit You well to note that no data transmission over the Internet is completely secure and for reasons outside of our control, security risks may still arise. If you know or have reason to believe that your credentials have been lost, stolen or otherwise compromised or any suspected unauthorized risk, you may reach out to our privacy officer.

c. We also take steps to ensure that our contracted third parties adopt reasonable level of security practices and procedures to ensure security of personal information. These third parties may have their own security standards to safeguard your information or data and we require such third parties to adopt reasonable security standards to safeguard your personal information / data on commercially reasonable basis.

d. We cannot protect any information that you make available to the general public like any comments, messages, blogs, and scribbles available on social platforms in any publicly accessible area of our website or any other media.

e. We cannot protect any information that you have directly provided to our partners, third-party or vendors for availing the services through their platform. This data shall be governed as per the Privacy Policies of the respective Third Parties.

What are Cookies?

Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device that enable our website platforms to remember You as per Your usage of Our platforms. They also allow Us to provide You with a personalized/ customized and quick feed for an enjoyable experience.  

What are the different types of Cookies used?

i. We may sometimes use a persistent cookie to record details such as a unique user identity and general registration details downloaded on Your Personal Computer. This helps Us recognize You on subsequent visits to this website so that You don't have to re-enter Your registration details each time you visit Us.

ii. During the usage of our mobile apps’ platforms, We may collect and use Device Identifiers (unique random number) called Advertising/Device ID typically assigned by the mobile operating system software. Device Identifiers are used by the mobile advertisement networks to identify and remember Your device uniquely to send you personalized marketing communications or advertisements.

How do we use the information collected through Cookies?

i. Using cookies and device identifiers, we may compile information about Your usage of our website and gain insights as to where You, or others who are using Your computer or mobile devices, saw the advertisements and determine which advertisements are clicked. This information allows our advertising partners to deliver personalized advertisements that they believe will be of most interest to You.

ii. We do not have access to or control of the cookies /device identifiers that may be placed and used by third party applications, websites, or platforms.  These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these third-party sites. Nonetheless, we seek to protect the integrity of our website/applications.

How can You ‘opt out’ of Cookies?

Most browser technologies (such as Chrome, Safari, Firefox etc.) allow You to choose whether to accept cookies or not. You can either refuse all cookies or set Your browser to alert You, each time a website tries to set a cookie. Most mobile operating systems allow users to reset the Advertising/Device ID by selecting the ‘Ads’ setting to ‘limit tracking’ on their mobile devices. This would amount to opting out of cookies used for targeted advertisements. In case You choose to disable/refuse the cookies certain functionalities on the website may not be available, which may impact the services we may provide to You.

• Authorised Third Parties : Including  Partners or Agents who are involved in delivering the products and services You may have ordered or used; Customer Verification agencies, Credit-reference agencies, fraud-prevention agencies, business-scoring agencies or other credit-scoring agencies; Debt-collection agencies or other debt-recovery organizations; Emergency services (if you make an emergency call); Our IT vendors hosting our digital assets including our websites and applications, operating various features available on the website and applications, sending emails, analysing data, providing search results and links and assisting in fulfilling Your orders; Website Analytics vendors and agencies and Mobile App Analytics vendors and agencies. Such Third Parties will be contractually obligated to ensure privacy and security of Your personal information.

We may share Your Personal Information with any other entity or organization only in case it is necessary for providing services to You or if You have consented (at the time of collection of information or at the time of fresh notice sent to You seeking your consent) to the same. If You have provided consent, it may be noted that VIL will not be in control of the Personal Information (shared with such entity or data generated based on Your usage of such entity’s services) and Privacy Policy of such entity shall apply with respect to Your Personal Information.

• Government and Law Enforcement Agencies:  :  We shall share Your Personal Information with Government and Law Enforcement Agencies for verification of identity, prevention, detection, investigation of, including but not limited to cyber incidents, prosecution, and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms and for complying with the applicable laws and regulations
  
  
• Marketing Agencies: If You have opted to receive marketing material from Us, we may also provide Your personal or anonymized information to carefully selected third parties who we reasonably believe provide products or services that may be of interest to You and who are contractually obligated to maintain confidentiality and privacy of Your Personal Information.

For completeness, We note that where such contact is via electronic means, Our terms and conditions record Our agreement with You that the SMS marketing messages We and Our selected third parties send, need not include an unsubscribe facility. 

2. Other Scenarios:

We may transfer Your Personal Information as permitted under applicable laws in connection with a merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control. We may disclose Contact Information in special cases where we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating Our terms and conditions of use or may be causing injury or interference with our rights, property, Our customers or anyone who could be harmed by such activities.

Vi App might contain advertising content and links to third party websites, services, and advertisements for third parties (collectively, "Third Party Sites & Ads"). Such Third-Party Sites & Ads are not under the control of Vi and Vi is not responsible for any Third-Party Sites & Ads. 

When you use the Vi App, You consent to the collection, storing and use of Your personal data as well as collection, storing, and sharing of Your personal data with third-party sites as necessary to provide You with such services. When You visit Third-Party Sites & Ads displayed on Vi App, or when You share Your PI to register yourself and avail any product or services using such third-party sites, the applicable third party's terms and policies apply, including the third party's privacy and data gathering/processing practices.

If you wish to opt out of receiving product or service-related communication from us or stop getting commercial communications, please visit and register at DND.

For matters related to your registrationor product/service issues, you may write to our customer care center (customercare@vodafoneidea.com)

Appellate Authority:

If you still want to appeal further, you can do so by appealing to our Appellate Authority (Appellate Authority | Vi (myvi.in))

If You use Our products, services, website, applications and retail stores, Your use and any dispute related to privacy is subject to the terms of this Privacy Policy and Our applicable terms of use, and prevailing and applicable Indian laws.

The contents of this Privacy Policy may change from time to time to ensure compliance with changes in applicable laws and our businesses. You are requested to visit Our website on a regular basis to keep yourself updated with it.

Message from DPO

“Privacy is of utmost importance and value to all. At Vi, we have built a culture that respects privacy and protects all customers’ data who entrust us with their data. Safeguarding our customers' privacy is not just a priority, it's a fundamental part of our ethos. It is our aim to communicate with you the actions taken at Vi to achieve the above and we are open to receive your feedback. The introduction of the Digital Personal Data Protection Act (DPDPA) ’23 has strengthened our continuous efforts towards maintaining the highest standards of privacy protection.

Privacy and data protection are key in the design, development and delivery of all our products & services. Vi is recognized by Data Security Council of India as a trusted guardian of your information that you share with us and is known for its fair and responsible approach in protecting it. We are committed to protecting your privacy and managing your data in a responsible manner.”