CPaaS Solutions | Cloud Telephony Solution

Vi Business true telco grade advanced CPaaS solution

A Communications Platform as a Service (CPaaS) that enables omni-channel communication between your business & customers

services we provide

Voice

SMS

CPaaS advantages

Omni-Channel Integration

Boost sales, improve customer support, and optimise communication, It helps you to drive engagement, enhance ad ROI, and automate customer queries for seamless interaction

Click2Call

Reach your customers with a single click, It protects your number's privacy while recording calls securely in real-time

Auto Receptionist

Greet your customers and route calls to specific departments or employees, It enhances call handling, enables 24/7 customer connection, and automates business queries for streamlined operations

Lead Management

Capture leads, keep track of opportunities, and accelerate ROI, It helps automate lead generation, measure campaign performance, and manage inbound leads efficiently

benefits of Vi CPaaS

zero capex

avoid the hassles of hardware maintenance and obsolescence of voice infrastructure

360 deg. customer coverage

reach customers wherever they are, enhancing engagement.

99.9% network uptime

ensure reliable communication channels for uninterrupted service.

easily deployable

swift integration and implementation for seamless operations.

rich customisable APIs

tailor communication solutions to specific needs with flexible APIs.

telco-grade infra & security

ensure robust protection and reliability comparable to telecom standards.

why choose us?

omni-channel platform

Easily reach customers through various channels

highly scalable

Grow your operations with unmatched scalability

secure & reliable

Rely on the highest application security standards

ultra-low latency

Benefit from instant communication with no lag

plug & play ready

Integrate APIs into your system to deploy quickly

Vi business success stories

helping patients access critical health services faster

Helping a civic body efficiently handle huge call volumes, treat patients faster and provide access services during emergencies

fishing for the best solution

Helping fishermen sell their fresh catch online, when markets were closed and people were staying indoors

A solution in time, saves lives

Ensuring 13,500 readily-available ambulances and the tracking of key patient data, to increase operational efficiency

ensuring an insurer is well covered

Helping Kotak General Insurance easily connect with customers remotely and improve efficiency by ~20%

delivering campaign efficiency for WebozIndia

Enabling secure customer engagements and contests, even in rural areas, with minimal downtime and a quick TAT

enabling a Cloud Telephony provider to reach for the clouds

Enabling a Cloud Telephony provider to streamline operations, enhance customer experiences and reduce costs by 25%

frequently asked questions

1. What are the benefits of Vi CPaaS solutions?

Vi CPaaS Solutions provide end-to-end managed services on a pay-per-use model. There is zero CapEx required to setup the application and it is scalable as per your business’ requirement.

2. Which number is displayed to the receiver, when the call is made from the Vi CPaaS application?

Your registered 10-digit mobile number will be on display.

3. Can the same mobile number be used for both calls and SMS?

Yes, the same mobile number can be used for both incoming & outgoing calls, as well as for any incoming SMS.

4. Can a Toll-free number be used for outgoing calls?

No, a Toll-free number can be used only for incoming calls.

5. Is the CPaaS Solution offered on Prepaid or Postpaid billing?

Vi CPaaS is a Postpaid service.

6. What is Click2Call solution?

Click2Call is the service used by agents for placing outgoing calls to customers over the phone through a single click, by using the call option from the self-care portal.

7. What is the number privacy solution?

The number privacy solution is used by agents and customers, to hide their numbers from each other.

8. What is an Auto Receptionist?

Vi CPaaS platform offers Auto Receptionist which is a voice-based IVR (Interactive Voice Response) solution, that addresses queries on the go and routes calls to the necessary departments or nominated agents.

9. Can IVR be configured in a Toll-free Number?

Yes, IVR can be configured for incoming calls that land on a Toll-free number.

10. Are incoming calls charged in the Auto Receptionist solution?

Yes, incoming calls will be chargeable in this Auto Receptionist solution.

11. Is Auto Receptionist available only in English?

No, Auto Receptionist (IVR) can be recorded and played in any language.

12. Are all the calls recorded in Vi CPaaS? How can I download the recordings?

Yes, all the calls are recorded and user can download the list of recorded calls from the self-care portal or via an API integration.

13. Which is the best solution for lead generation?

'Pre-Call Notification (PCN)’ and ‘Long Code incoming SMS’ are the most commonly used services in Lead Generation.

14. What is Pre-Call Notification (PCN)?

PCN is a lead management service that receives and recorded missed call details, on a 10-digit mobile number and shares these details in the self-care portal or over API to the enterprise customer.

15. What is the benefit of Long Code SMS Service?

Long code SMS is a lead management service, that receives incoming SMSs on a 10-digit mobile number with a pre-defined key word.

16. How does CPaaS solutions help a Vi Business customer?

CPaaS solution is Communications Platform as a Service (CPaaS) which enables enterprises to automate business processes supported by intelligent multi-channel communication and application integration.