Enhancing Calling Efficiency with Cloud Telephony Solutions
A leading digital marketing institute, offering courses in website development, app development, and digital marketing to students, working professionals, homemakers, and entrepreneurs to upskill themselves.
Business Challenge
• They needed to quickly set up a number that could be published nationally for one of their client’s customer support project • At the same time, they required a unique number that could be publicised, and a solution that could handle high call volumes during peak hours
Our Solution
• We provided our Cloud Telephony solution that generated a unique virtual number, which connected to the end customer’s contact center. All calls were directed to our number and then routed further to the agent • We executed the activation, number mapping and testing of the service within a record time of 24 hours
Business Impact
Our Cloud Telephony solution and our team’s quick turnaround time helped our customer fulfill their commitment to their clients and ensure the smooth functioning of their client’s customer support project
To know more about how we can help your business, request a call back or reach out to us directly at 1800 123 123 123
