Vi Max FAQ's

Vi Max offers the best value in Postpaid plans in the country – offering you the EXCLUSIVE POWER OF CHOICE so you can choose your preferred exclusive entertainment & lifestyle benefits from the options available in your postpaid plan.  Vi Max also offers More Data, More Control, More Convenience and Unmatched OTT benefits, to cater to the changing needs of consumers. True to its name, Vi Max offers much more value for virtually the same price as the previous generation Vi Postpaid plans. You can choose from any of the 7 available plans basis your usage.

Some salient features of Vi Max plans:

• More Data - Vi customers can now enjoy higher Data quota, along with Vi’s highly popular Unlimited Night Data benefit. Not only this, also enjoy Unlimited Local, STD, National Roaming calls and 3000 SMS per month. 

• More Entertainment & Lifestyle benefits- Vi Max Postpaid plans come with a wide range of entertainment and lifestyle offerings like subscription to SonyLIV, Amazon Prime, Disney+ Hotstar, EaseMyTrip, Eazydiner,Netflix, Vi Movies & TV app, Swiggy one Membership & Norton. Not just that, with Vi Max you can also enjoy special travel benefits such as complimentary 7 days International Roaming Pack and access to Domestic & International Airport Lounge.

• More Control on Monthly Bills - Vi users can also set their own credit limit via Vi App, which will enable them to have higher control over their monthly spends

• Priority Customer Service – All Vi Max Postpaid plan users will enjoy Priority Service at all Vi Stores, call pick up within 20 secs at Customer Care & have direct access to Customer Care executives based on plan type

Q: What is the Choose your Benefit applicable on Vi Max postpaid plans?

A: The ALL NEW Vi Max Postpaid Plans give you the EXCLUSIVE POWER OF CHOICE so you can choose your preferred exclusive entertainment & lifestyle benefits from the options available in your postpaid plan.  Vi Max also offers the widest range of entertainment & lifestyle benefits in the country.

Q: How can I claim my plan benefit?

A: You can log on to Vi App & claim your preferred plan benefit from the plan benefits section on the claim benefits page. In case of coupon based benefits, you  can unlock the coupon and redeem it to enjoy the benefits.

Q: How many plan benefits are available at NO EXTRA COST?

A: You can choose as many plan Benefits as indicated in your plan.

• Vi Max 451 – You can choose 1 plan Benefit at NO EXTRA COST
• Vi Max  551 – You can choose 2 plan Benefits at NO EXTRA COST
• Vi Max  751 – You can choose 3 plan Benefits at NO EXTRA COST
• RED X 1201 – You can choose all available Benefits at NO EXTRA COST
• All Family Plans – Primary member can choose 2 plan Benefits at NO EXTRA COST

Q: What happens to my active entertainment / lifestyle plan benefits when I change my Plan?

A: The active entertainment / lifestyle benefit will continue for the remaining benefit period, if it is a part of the newly selected plan, else it will be deactivated.

Q: How do I know if I have consumed all of my plan benefits?

A: You can log on to Vi App and go to the Claim Benefits section. You will be able to check your plan benefits consumption on the plan benefits page.

Q: How do I get access to my preferred plan benefit beyond the subscription period?

A: You can buy paid subscriptions of your preferred plan benefit once your subscription is over by going to the paid add-ons section on Vi App.

Q: What happens if I have not claimed my plan benefits even after a year of plan activation?

A: The benefits have to be activated within 1 year of plan activation, post which the benefits will not be available.

Q: What is the SonyLIV Mobile?

A: It is a 12-month SonyLiv Mobile subscription worth Rs599

Q: What are the advantages/ USP of SonyLIV?

A: You can stream, download and watch exclusive, international and LIVE content from SonyLIV on your mobile phone. Works on iOS as well as Android devices. You can create up to 5 profiles on a single device

Q: How do I avail it?

A: You can log on to Vi App and go to claim benefits tile. You can activate SonyLiv Mobile if it is available in your plan. Sign-up using registered Vi mobile number and log on to SonyLIV mobile app using the same credentials.

Q: How many times can I avail it?

A: You can avail this benefit once every 12 Months provided you are active on an eligible Vi Max Postpaid plan.

Q: What is the validity?

A: Validity is 12 months wherein a month is counted as 30 Days (360 Days), from the date of activating/claiming the benefit.

Q: What happens if I change my plan to any other?

A: You can claim SonyLIV if it is part of eligible benefits of your newly selected plan. Once changed, SonyLIV subscription will be paused from the end of the ongoing 30 days period. You can claim it again for free or as a paid subscription, depending on your new plan.

Q: Which plans is this benefit of SonyLIV mobile available with?

A: This benefit is available with Vi Max Rs451 and Vi Max Rs551 plans. For latest plans, please visit our ‘plans for you’ section on Vi App or ‘best postpaid plans’ section on Vi website   www.myvi.in

Q: What is SonyLIV premium benefit?

A: It is a complimentary 12 month SonyLIV Premium (TV and mobile) subscription worth Rs999, available with Vi Max 751 plan; wherein 1 month = 30 days.

Q: What are the advantages of this benefit?

A: You can stream, download and watch exclusive, international and LIVE content from SonyLIV on TV or mobile. This subscription works simultaneously on 2 devices and allows you to create up to 5 profiles. 

Q: How do I avail this benefit?

A: You can log on to Vi App and go to claim benefits tile. You can activate SonyLIV Mobile if it is available in your plan. Sign-up using registered Vi mobile number and log on to SonyLIV mobile app using the same credentials. How many times can I avail this benefit?

You can avail this benefit once every 12 Months provided you are active on an eligible Vi Max Postpaid plan.

Q: What is the validity of this benefit?

A: Validity is 12 months wherein a month is counted as 30 Days (360 Days), from the date of activating/claiming the benefit.

Q: What happens if I change my plan to any other plan?

A: You can claim SonyLIV if it is part of eligible benefits of your newly selected plan. Once changed, SonyLIV subscription will be paused from the end of the ongoing 30 days period. You can claim it again for free or as a paid subscription, depending on your new plan.

Q: Which plans are eligible for this benefit of SonyLIV Premium?

A: SonyLIV Premium benefit is available exclusively with Vi Max 751 plan. For latest plans, please visit our ‘plans for you’ section on Vi App or ‘best postpaid plans’ section on Vi website  www.myvi.in

Q: What is the Amazon Prime benefit?

A: It is a complimentary 6 month Amazon Prime subscription; wherein 1 month = 30 days. This subscription works simultaneously on 3 devices and allows you to create upto 6 profiles.

Q: What is the Sun NXT benefit ?

A: It is a complimentary 12 month Sun NXT (TV and mobile) subscription worth Rs799;  wherein 1 month = 30 days

Q: What is Vi Movies & TV app benefit?

A: It is a complimentary 3 months subscription to Vi Movies & TV app with access to 17 OTTs

Q: What is the Netflix benefit?

A: It is a complimentary access to Netflix Basic subscription worth Rs 2,388 per year with REDX 1201 plan

Q: What is EaseMyTrip benefit?

A: It is a complimentary 1 year subscription; wherein you can avail a flat discount of Rs 450 on flight tickets one way and Rs 700 on a round trip every month. 

Q: What is Norton Benefit?

A: It is a complimentary 1 year mobile anti-virus protection for 1 mobile device.

Q: What is Swiggy One membership benefit?

A: It is a complimentary 6 month Swiggy One Membership subscription; wherein 1 month = 30 days and offers following benefits:

• Unlimited free deliveries on Food orders above Rs. 199 upto 7KM
• Additionally, up to 30% extra discounts over and above other offers
• Unlimited free Instamart deliveries on orders above Rs. 199
• Flat 10% off on Genie on all orders
• Exclusive access to Pre-book deals on Dineout Reservations

Q: What is the Unlimited Night data / Night Binge benefit available with Vi Max plans?

A: This benefit allows you to enjoy Unlimited Data between 12 am and 6 am on select Vi Max plans. This benefit has no impact on the monthly data quota available with your plan.

Q: How do I claim or avail this benefit of Unlimited Night Data?

A: This benefit is available automatically with Vi Max 451, Vi Max 551 plans and on all the Vi Max family plans for the primary member. It doesn’t need to be activated. Note: As and when the process changes for claiming, Subscriber would duly be informed.

Q: What happens if I change my plan to any other plan?

A: This Unlimited Night Data benefit is applicable only on Vi Max 451, Vi Max 551 plans and on all the Vi Max family plans for the primary member. In case you switch to a different plan, you will no longer be able to enjoy this benefit. Note: As and when the process changes for claiming, Subscriber would duly be informed.

Q: With which plans is this benefit available?

A: It is available with Vi Max 451 and Vi Max 551 plans. For latest plans, please visit our ‘plans for you’ section on Vi App or ‘best postpaid plans’ section on Vi website www.myvi.in

Data Sharing Pack 

Q: What is the data sharing pack available with Vi Max family plans?

A : Data sharing pack is an additional data pack that is inbuilt into Vi Max Family Plans and can be used by all the members on a the Family plan post consumption of individual data quota.

Q: What is Vi Priority Service ?

A: Vi Priority is a distinctive service experience for our high valued Postpaid customers. Vi Priority members have the following exclusive privileges, including :

1. Direct access to 24x7 Vi customer care team
2. Swift resolution of your complaints, if any
3. Priority service at Vi Stores
4. Sim exchange facility at doorstep for Senior citizens
5. Effortless Bill Payment and so much more.

Q: Who is eligible for Vi Priority Service ?

A: Vi Priority is a distinctive service experience for the following high valued Postpaid customers:

• Customers on Individual Rental plans of Rs. 699 and above
• Vi REDX Customers
• Customers on Vi Family plans with more than 3 members
• Senior citizens *
• Customers who have been with our network for 10 years or more *
• Frequent IR travellers *
• Existing eSIM users
• 5G Handset users *

*Subject to eligibility