Vi Business Assist Wins Big for Transforming Enterprise Experiences at the 5^th Silver Feather Awards

At Vi Business, we are driven by a culture of innovation and a philosophy grounded in three core values: Relevance, Rigor, and Relationships. This approach fuels our relentless pursuit to deliver outstanding products and experiences to our customers, empowering them to thrive in the digital era.

We are incredibly proud to announce that Vi Business has won the prestigious “Best New Product Launch” award at the 5th Silver Feather Awards for our pioneering Vi Business Assist Solution. This award is a testament to our unwavering focus on creating cutting-edge solutions that redefine enterprise customer experiences.

Vi Business Assist was born from a deep understanding of the challenges faced by enterprises in managing their telecom needs. Mobility customers were often limited by outdated systems, minimal digital functionality, and high development costs, which hindered operational efficiency. Similarly, fixed-line customers lacked a comprehensive platform to manage complex billing processes and had limited autonomy in account management.

From these challenges emerged the inspiration for ViBA: the transformative self-service platform that empowers businesses to streamline their telecom operations.

The platform offers a range of features, including unified access to both Enterprise Mobility and Fixed Line services, comprehensive account management tools, simplified billing and payment options, and a mobile-optimised design to ensure a seamless experience.

The benefits to customers include faster handling of service requests, improved payment options, and actionable insights to enhance operational control and efficiency. By reducing costs and improving manageability, ViBA has set a new benchmark in enterprise digital solutions .

Since its launch, ViBA has achieved impressive results, with nearly 90% of eligible accounts onboarded. Digital servicing now covers 96% of non-bulk requests each month, saving businesses significant time and resources.

“We find the My Vi Business Assist portal extremely useful as it allows us to download bills, make online payments, and check real-time usage of our employees. Managing our day-to-day tasks has become simple and efficient” said one of the largest state electricity board.

According to one of the leading device OEMs globally said “Vi Business Assist portal is extremely useful for our day-to-day operations, such as SIM replacement cases and downloading itemised bills based on end-user requests”

The ViBA journey doesn’t end here. Our commitment to continuous improvement means that enhancements are already in development, including advanced features for mobility customers and expanded capabilities for fixed-line users. These updates will empower enterprises even further, enabling them to adapt easily to their evolving needs.

Winning the Silver Feather Award is not only a recognition of our efforts but also a motivation to push the boundaries of innovation even further. At Vi Business, we remain committed to empowering our customers with solutions that drive productivity, accelerate digital transformation, and unlock new opportunities for growth.

We extend our sincere appreciation to our customers for their trust and partnership. Together, we are shaping a future where technology meets simplicity, ensuring businesses stay ahead in an ever-changing digital landscape.

Get started with Vi Business Assist today.