how to setup autopay?
smarter way to recharge through autopay
set it up once & forget about manual recharges
your plan renews automatically, ensuring uninterrupted service
easily pause, resume, & manage autopay anytime via the Vi app
pay using UPI, ensuring quick & secure payments
hassle-free payments
about autopay
Sept 23, 2024
questions? we got instant answers ⚡
have questions about autopay? here are some of our top FAQs:
1) What is Autopay for Vi prepaid?
Autopay allows automatic renewal of your Vi prepaid plan, ensuring your number remains active without manual recharges.
2) Can I change my Autopay settings?
Yes, you can pause, resume, or modify your Autopay settings, including changing the recharge plan or UPI ID up to 48 hours before the current pack expiry.
3) How long does the Autopay setup last?
Once activated, the Autopay mandate remains valid for 5 years unless you modify or cancel it.
4) Will I receive a notification before the Autopay deduction?
Yes, you will get a notification 3 days before the automatic recharge for Autopay is deducted from your account.
5) Can I cancel Autopay anytime?
Yes, Autopay can be paused or cancelled any time before the Autopay execution.
6) Is Autopay available for all prepaid plans?
No, Autopay is applicable only on select unlimited recharge packs. The “Setup Autopay” checkbox will be displayed for all eligible packs while you recharge.
7) Can I set up Autopay for multiple prepaid numbers?
Yes, you can set up Autopay for your primary number and any secondary profiles linked to your account. (only one Autopay mandate per UPI ID and mobile number)
8) What happens if I don't have enough balance in my UPI account when Autopay is processed?
If your UPI account lacks sufficient funds, the recharge will fail. However, you will receive a notification to manually recharge your number.
9) Will Autopay recharge the same plan every time?
Yes, Autopay will renew the same recharge pack unless you update the plan before the current one expires.
10) Can I upgrade or downgrade my pack while Autopay is active?
Yes, you can upgrade or downgrade your recharge pack even while Autopay is active. For example, if your current Autopay is set for a ₹299 pack and you wish to upgrade to ₹399 or downgrade to ₹199, you can manually recharge with the new pack. The existing Autopay execution will be postponed to the new expiry date, and no double deduction will occur. Autopay will then renew the new ₹399 or ₹199 pack on the next cycle.