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At the heart of every business is the customer, and interacting with them on a regular basis can help you gain insights about your business, understand areas that need improvement, and even generate new leads. Our Toll Free Services (TFS) are designed to help your teams interact with them seamlessly and effortlessly, so you can create even better products and services.
Why Choose Toll Free Services from Us?
Depending on your business needs, we offer 5 types of Toll Free Services:
Domestic Toll Free Service (DTFS):
DTFS are numbers with 1800 series, a gateway for your clients to reach out to you from anywhere in India, free of charge. You also get the option to choose from easy-to-remember numbers, which means better recall and more business opportunities. Our Toll Free Numbers can be dialled from all operators across the country.
Universal Access Number (UAN):
Universal Access Numbers (UAN) are 1860 series numbers, where callers pay only local charges across the country. Besides giving your clients and leads across India a convenient way to call your business, you could also use these services to make it easy for your employees across the country to access centralised helpdesks.
International Tollfree Service (ITFS):
International Toll Free Service (ITFS) allows clients from across the globe reach you easily, free of charge. You can avail our International Toll Free Numbers from India and pay for all charges in Indian Rupees, thus avoiding the hassle of coordinating with multiple service providers across the world.
Universal International Freephone Number (UIFN):
Universal International Freephone Number (UIFN) Service, allows your overseas customers to contact you as easily as your India-based customers. You get a common Toll Free number in more than 60 countries that will help your customers not only remember the number but also easily access your business, without incurring any call charges.
International DID service:
International DID service allows your overseas customers to contact you by dialing a local access number of their country. You can avail International DID numbers from India for more than 80 countries thus avoiding the hassle of coordinating with multiple service providers across the world.
Features of Vi Toll Free Services
Our Toll Free Services (DTFS, UAN, ITFS, UIFN & International DID ) come with a host of features to help cater to your business needs and your customers’expectations:
Time-based routing
Decide which number receives a call based on the time of the call. For example, route 9 AM to 6 PM call to your Gurgaon call centre, and 6 PM to 9 AM calls to an outsourced call centre
Call redirection
Reroute a call when the primary number is busy or not answering, so that you never miss an important call
Load Balancing
Balance your call flow between different centres or set a threshold, after which calls will automatically spill over to a secondary number
Sequence-based
You can set a sequence to your calls as per your business needs by picking from a variety of sequencing options available
Business Continuity
Your business continuity is our priority and we will ensure that your business is always running without platform and geographical redundancy
Along with the above, our DTFS and UAN services include additional features like:
Origin-based routing
Calls originating in South can be terminated in Bengaluru or Hyderabad. Calls originating in North can be terminated in Noida or Gurgaon with a failover to Bengaluru. You can also manage local language customisation
Black/White listing of numbers
Allow or restrict callers (your clients) from a specific geography as per your business needs
Self-Care Portal
An online portal which will enable you to manage your Toll Free Service better. You can also make changes to your destination number or route calls using various routing options available, all in real-time
Reporting
Get information on your usage and call history through our reporting section.
Benefits For Business
- Helps establish a corporate identity, generate leads, increase responsiveness and consolidate new businesses
- Establishes greater service standards by creating a Pan-India number as your identity, making it easier for clients to connect with you
- Wide range of call routing options based on geography and time of day
- Helps brand-building by allowing you to choose special numbers most suited to your business and brand
Our DTFS & UAN services provide the below additional benefits:
- Allows clients to call for free
- A single national number which works as a brand identity for businesses
- Vanity Numbers create high recall value with clients
- Truly a free calling service, even users with zero balance can reach the number
- UAN is an economically better option for cost-conscious clients
While our ITFS, UIFN & International DID service provide the below additional benefits:
- Makes it simple for your organisation to extend services across the world
- One common number to advertise globally, makes your marketing campaigns more effective
- Advanced routing features to carry calls to different destinations helps to optimise your resources
Price plan
Choose the right Domestic Tollfree Services plan for your business
Plan 249
Montly Rental - ₹ 249
Free call value- Nil
Call Rate - ₹ 1.25/min
Pulse- 60 seconds
Plan 2999
Montly Rental - ₹ 2999
Free call value- ₹ 2200
Call Rate - 95ps/min
Pulse- 60 seconds
Plan 24999
Montly Rental - ₹ 24999
Free call value- ₹ 22000
Call Rate - 77ps/min
Pulse- 60 seconds
Plan 499
Montly Rental - ₹ 499
Free call value- ₹ 150
Call Rate - ₹ 1.10/min
Pulse- 60 seconds
Plan 4999
Montly Rental - ₹ 4999
Free call value- ₹ 3800
Call Rate - 89ps/min
Pulse- 60 seconds
Plan 49999
Montly Rental - ₹ 49999
Free call value- ₹ 49999
Call Rate - 70ps/min
Pulse- 60 seconds
Plan 999
Montly Rental - ₹ 999
Free call value- ₹ 400
Call Rate - ₹ 1/min
Pulse- 60 seconds
Plan 9999
Montly Rental - ₹ 9999
Free call value- ₹ 8000
Call Rate - 83ps/min
Pulse- 60 seconds
Plan 99999
Montly Rental - ₹ 99999
Free call value- ₹ 99999
Call Rate - 65ps/min
Pulse- 60 seconds
The Vi Advantage
- Advantage of a centralised number for procurement of International Toll Free numbers in 100+ countries, UIFN in 60+ countries & International DID service in 80+ countries
- Convenience of making payments: A single bill for multiple countries, with no need to pay in foreign currency
To download the Toll Free Service brochure, click here
To request a call back click here or reach out to us directly at 1800 123 123 123
In case you are looking for the Customer Care Number for your Vi Mobile Connection, click here
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