Simplifying digitalisation and streamlining processes is now the need of the hour. Read how our versatile mobile-first solution efficiently helps with enterprise mobility management, and more 

ViBH (Vi Business Hub), is a cloud-based comprehensive digital platform that revolutionises the telecommunications business by catering to all customer segments and product lines.

There were unique challenges faced in the rollout of Vi Business Hub. These included managing a host of up to 40+ products, varied functional stakeholders, a multitude of configurations and series, and complex journeys across the board. This was primarily due to the lack of an understanding of e2e processes.

Combining a multitude of processes under one single platform was the primary challenge. ViBH was born as an exercise towards integrating all internal processes. As a "mobile-first" solution, it has assured that all functionalities are available on both the mobile app and website, allowing for speedier client updates. The organisation could obtain quicker turnaround times (TAT) and a real-time view of requests' development.

India's first comprehensive "Digital Telco" platform:

Vi Business Hub - India's first comprehensive "Digital Telco" platform - is a part of the enterprise business unit of Vodafone Idea Limited. It is created to meet the telecom and associated digital solutions needs of local and international businesses.

Many goods and services have led to multiple, complex customer journeys, with no unified picture available even for internal stakeholders. This is one of the most significant difficulties facing the telecom business. Vi Business Hub, a platform for Lead-to-Cash, simplifies the digitalisation of all product lines and client segments by integrating business operations.

The first phase of Vi Business Hub has eliminated all complications in customer journeys, resulting in a streamlined procedure for customers and internal stakeholders. This has established ViBH as a platform which businesses may rely on, for their telecom and digital solutions needs.

Tech Innovations & Security Measures:

Vi Business Hub’s technological advancements and security precautions are crucial to its success. The decoupled data stream design of the platform promotes component independence, while the standard integration interface facilitates end-to-end customer journeys.

AWS Inspector, AWS Systems Manager, and Trend Micro Cloud One are also utilised by Vi Business Hub for OS hardening audits, patch management, and intrusion protection, respectively.

Its self-driving capabilities enable AI/RPA automation of duties and optimisation of corporate processes. To remain ahead of potential risks, it is essential to adapt to ever-changing digital solutions. Vi Business Hub frequently undertakes security audits and partners with other firms.

Vi Business Hub revolutionary technology combines resources in real-time, utilising a variety of security and privacy solutions to protect customers.

Effect on Business and Future Plans

Vi Business Hub has a beneficial effect on ViBS. The platform has resulted in accelerated client onboarding, enhanced analytics/business forecasts/predictions, greater CSAT/ESAT ratings, and increased employee productivity.

The scalability of Vi Business Hub enables it to go from Lead-to-Order management through Order-to-Cash journeys, including more than 40 product lines. In the telecom business, Vi Business Hub stands out as a unique and comprehensive digital application platform compared to other legacy systems available on the market.

Its durability and adaptability to ever-changing technologies make it an attractive alternative for telecom companies. Frequent security evaluations, audits, and coordination with other technology service providers ensure that Vi Business Hub remains secure and adaptive.

Conclusion

Vi Business Hub is an effective digital solutions platform that empowers users and streamlines the e2e process for external and internal stakeholders. Leaders and stakeholders in the industry should take note of Vi Business Hub’s success and consider introducing comparable digital solutions within their firms as well.

MSMEs are the driving force of the Indian economy. At Vi Business, we believe in equipping them with the right digital tools and technology to thrive in today’s business world.

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