Don't lose your number put it in safe custody
Prevent your Vi Postpaid number from permanent deactivation due to non-usage, just by paying minimal charges. However, you can reactivate your mobile connection anytime before expiry of safe custody
OTP Verification
Just to make sure it is you, we've sent an OTP to your number ending with
frequently asked questions
What is safe custody?
Safe Custody feature prevents your Vi Postpaid number from permanent deactivation due to non- usage by paying minimal charges
For how much time I can avail safe custody service?
You can choose to avail safe custody for a period of 3 months, 6 months and 12 months
How can I extend my safe custody request?
You can extend your safe custody request within 15 days of expiry date of your existing request by visiting Vi website www.myvi.in or by logging on to Vi App
How can I reactivate my Vi number from safe custody?
You can reactivate your Vi number from safe custody anytime within safe custody duration by visiting Vi website www.myvi.in or by logging on to Vi App
Do I need to clear my outstanding before placing safe custody request?
You need to pay total outstanding dues and safe custody charges while placing a request for safe custody.
Your bill will be generated and sent to you on your registered Email ID, basis any outstanding dues post safe custody request. Please pay your bill on time to avoid any late payment charges
How will I be notified when I’m due for safe custody expiry?
You will be notified on your registered email id and alternate number when due for expiry.
What will happen if I do not place reactivation or extension request before safe custody expiry?
Your number will get permanently deactivated if you do not reactivate your Vi no. before the safe custody expiry date.
I am part of Vi family plan, Can I avail safe custody service?
Only secondary members of Vi family plan are allowed to place safe custody request, however there will be no change in family plan rental.
