switch prepaid to postpaid

All requests made by 6pm will be processed after 10pm the same day. Requests made on or after 6pm will be processed after 10pm the next day

During the time of conversion to postpaid, services on your number will be disconnected for up to 30 minutes. This will happen between 10pm and 12midnight. 

After raising this request, you will be unable to convert back to Prepaid service within 90 days 

Do note, International Roaming packs will not be carried forward. If you are currently roaming on an International Roaming pack, you may want to consider initiating migration once you are back in India to avoid losing IR pack benefits.

Post migration to Postpaid,  ISD calling facility will be restricted. Please raise service request on Vi App or Call 199 to get ISD service activated. 

Conversion from Prepaid to Postpaid via this process is not applicable to subscribers of J&K licensed service area as per regulatory guidelines. 

After migration to Postpaid, Roaming services will not be available in J&K licensed service area as per regulatory guidelines. 

No, this process enables you to switch from Prepaid to Postpaid seamlessly without changing your SIM or requiring any additional documentation

In case the KYC or your Prepaid number is not complete with us, we will not be able to convert it to Postpaid via this OTP process. Please visit a Vi store near you  with a Photo ID and Address Proof or click here  to place order for free home delivery of SIM. Our agents will update your KYC and help you switch from prepaid to postpaid.

Any unused balance in the Talktime or Unlimited prepaid pack will be carried forward as credit to your postpaid bill, up to Rs1000  

Yes, you can retain your existing number and convert it to Vi postpaid through this process